NTSprint conceptConcept by NTSprint
ProposalWhat we propose
We supported your work-order calendar in 2024 and 2025. Since then you have grown into pest control and heating & cooling across five Texas metros. This concept shows what a modern customer experience and back office could look like for that business. Everything here is clickable, and all customer data is made up.
A faster, clearer smiththompson.com that sells all four services with real prices, works on every phone, and puts booking on every page.
Customers book, reschedule, track their technician and pay for security, pest and HVAC in one place, any hour, without a phone call.
Everything your FileMaker ticket and calendar system does today, rebuilt for the browser, plus a job app for the iPhones and iPads your technicians already carry.
We know your ticket database and calendar from the support work in 2024 and 2025. Nothing your team relies on goes away. It moves to the web, and the problems we fixed there stop coming back.
| In FileMaker today | becomes | In the new system | Try it |
|---|---|---|---|
| Ticket (work order) database | Work orders with search, status filters, record-by-record navigation and autosave | Work orders | |
| Calendar of tickets with drag-and-drop | Dispatch board: drag jobs between technicians and hours | Dispatch | |
| Click a calendar item to open its ticket | One click from the board to the job, then to the full work order | Dispatch | |
| Assigning a worker to a ticket | Assignment with skill and overlap checks, and the customer is texted automatically | Dispatch | |
| Ticket history per customer | History at each address across security, pest and HVAC, on the office screen and the technician's phone | Technician app | |
| FileMaker Server and the web-viewer calendar | A browser app on any device, many people editing at once, no “file in use” locks or plugin errors | Work orders | |
| Your existing records | Customers, addresses, tickets and history migrated, checked against your FileMaker files | Discovery |
Based on the FileMaker ticket and calendar system we supported. Discovery confirms what else lives in your files today.
If you have moved off FileMaker since, or added other tools, we build around them instead. So the first step is a short, paid discovery, and the right answer might be custom software, an off-the-shelf field service product we connect for you, or a mix.
Pick an open spot on our calendar and we'll walk you through the concept and what discovery would look like for your team. Or simply reply to the email this link came with.